We collect information in several ways when you work with us:

We use your information to provide and improve our testing process improvement services:

• Delivering consulting services and technical support
• Communicating about project progress and updates
• Invoicing and processing payments
• Improving our service quality based on your feedback
• Sending relevant updates about our services (you can opt out anytime)
• Complying with legal requirements in Taiwan

We share your information only in these specific circumstances:

We require all third parties to protect your information with the same level of care we do. They can only use your data for the specific purposes we've outlined.

You have several rights regarding your personal information:

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days and verify your identity before processing your request.

We protect your information using industry-standard security measures:

• Encrypted data transmission using SSL/TLS protocols
• Secure servers with regular security updates and monitoring
• Limited access to personal data on a need-to-know basis
• Regular backup procedures to prevent data loss
• Employee training on privacy and security best practices
• Incident response procedures for any security breaches

While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously monitor and improve our security practices to protect your information.

We keep your information only as long as necessary:

• Active client data: Retained during our business relationship plus 3 years
• Project documentation: Kept for 5 years for quality assurance and legal compliance
• Financial records: Maintained for 7 years as required by Taiwan tax law
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 2 years

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by law or legitimate business interests.

Your information is primarily stored and processed in Taiwan. If we transfer data internationally, we ensure appropriate safeguards are in place:

• Using service providers with adequate data protection standards
• Implementing standard contractual clauses for data protection
• Ensuring compliance with applicable privacy laws
• Notifying you of any significant changes to data storage locations

Our website uses cookies and similar technologies to improve your experience:

• Essential cookies for website functionality and security
• Analytics cookies to understand how visitors use our site
• Preference cookies to remember your settings

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

We may update this privacy policy to reflect changes in our practices or legal requirements. When we make significant changes:

• We'll update the "Last updated" date at the top of this page
• We'll notify existing clients via email about major changes
• We'll post notices on our website about important updates
• We'll give you time to review changes before they take effect

We encourage you to review this policy periodically to stay informed about how we protect your information.